Refund & Cancellation Policy

1. How to Request a Refund

To have a refund considered, the customer must complete both of the following steps:

1. 1Submit a Cancellation Request for the relevant service from the BahariHost Client Portal.
2. 2Notify the Billing Team through our official Facebook Support / Messenger and provide the Client Portal cancellation or ticket reference.

Where necessary, the Billing Team may request additional information such as payment proof, transaction ID, service ID, screenshots relating to the issue, or a ticket reference. A Facebook message alone, a phone call alone, or simply shutting down the service will not on its own be treated as a refund request.

A cancellation request does not by itself mean the refund is approved. Whether the service is stopped, suspended, or kept active until expiry after cancellation is determined by the type of service and its billing status.

2. Domain Registration, Renewal, and Transfer

All of the following domain-related services are entirely non-refundable:

• New domain registration
• Domain renewal
• Domain transfer
• Domain restore / redemption
• Premium domains
• Domain privacy / ID protection where a third-party cost applies
• Registry and registrar fees, transfer fees, restore fees, and any related tax or charge

Once a registration, renewal, transfer, or restore has been submitted to the domain registry, it generally cannot be changed, cancelled, or refunded. An incorrect domain name, the wrong extension, a duplicate order, a customer-side typo, or simply not using the domain are not grounds for a refund.

3. Shared Web Hosting, WordPress Hosting, and Business Hosting

4. Reseller Hosting

5. VPS, Cloud VPS, RDP, and Virtual Servers

For monthly VPS, Cloud VPS, Windows or Linux RDP, and virtual server services, a refund may be requested within the first 3 days of service activation.

• After 3 days, no refund applies to VPS, RDP, or virtual server services.
• Before requesting a refund, the customer must raise a support ticket for the issue and allow a reasonable troubleshooting opportunity.
• A full refund may not apply where there has been root access, a custom OS, a control panel, IP allocation, software installation, data upload, an abuse investigation, or substantial resource use.
• Add-on IPs, licenses, setup fees, backup storage, Windows or other license charges, managed work, and third-party charges are not refundable.
• No refund applies to annual or long-term VPS, RDP, or virtual server packages unless stated otherwise in writing.

6. Dedicated Servers, Bare Metal, and Colocation

Dedicated servers, bare-metal servers, custom server builds, colocation, rack space, hardware reservation, remote hands, hardware upgrades, and related setup or installation services are entirely non-refundable.

This is because these services involve hardware allocation, data-center provisioning, reservation of rack and network resources, and third-party costs that apply immediately. Where a specific SLA or written agreement exists, its terms will apply separately.

7. SSL Certificates, Software Licenses, Control Panels, and Digital Products

The following services are generally non-refundable:

• SSL certificates
• cPanel, LiteSpeed, CloudLinux, Windows, DirectAdmin, and other software licenses
• License renewal and activation
• IP address add-ons
• DDoS and security add-ons
• Backup storage and add-ons
• Setup fees, installation fees, and custom configuration fees
• Migration fees, managed service fees, and remote support fees
• Digital downloads, scripts, themes, modules, API or service credits, and one-time digital products

Once these products or services have been activated, issued, provisioned, or ordered from the vendor, a refund is not possible.

8. Website, Application, Email, and Managed Service Work

The refund scope for custom website development, application deployment, server management, malware cleanup, emergency support, data recovery, website migration, email migration, consultation, customization, and other professional services is determined by the written quotation or agreement for that work.

No refund generally applies to work that has already been completed, partially completed, delivered, deployed, or approved by the client.

9. General Conditions and Exclusions

A refund will not be provided, or may be limited, in the following circumstances:

• Breach of the Terms of Service, the Acceptable Use Policy, or the law
• Spam, phishing, scams, fraud, malware, DDoS, crypto-mining, prohibited content, or abusive activity
• Account suspension or termination for security or abuse reasons
• Selecting the wrong package or order, the wrong email or address, misspelling a domain, or customer-side misconfiguration
• Problems with the customer's application, plugin, theme, script, database, code, DNS, registrar, payment gateway, or third-party vendor
• Failure to keep backups, data loss caused by customer action, password leaks, or unauthorized access
• Promotional, discounted, free-credit, or coupon-based services, unless the offer separately states that a refund applies
• Charges for used bandwidth, consumed resources, already-delivered services, data transfer, or manual work
• Payment gateway, bank, mobile financial service, currency conversion, tax, transaction, or chargeback-related fees
• Duplicate service orders where the service has already been provisioned or used

Where abuse or fraud is suspected, BahariHost may carry out identity, payment, and usage verification before processing a refund.

10. Refund Amount, Method, and Processing Time

• The amount of an approved refund is determined by the Billing Team and may be pro-rata according to the eligible unused period or amount.
• Where possible, a refund may be issued to the original payment method or as BahariHost account credit. The decision may vary according to the payment provider, country, method, and transaction limitations.
• Payment gateway, bank, MFS, conversion, tax, and third-party processing fees are not refundable unless the law or the provider's policy states otherwise.
• After a refund is approved, processing normally takes 7–15 working days; additional time may be required because of the bank or payment provider.
• A cash refund, a refund to another person's account, or a refund without the original payment record is not mandatory.

11. Duplicate or Incorrect Payments

Where an accidental duplicate payment has been made against the same invoice, subject to verification of payment proof and transaction ID:

• the excess payment may be held as account credit; or
• the eligible amount may be refunded with the approval of the Billing Team.

Where the service has already been renewed, provisioned, or consumed, it will be considered under the normal refund policy.

12. Chargebacks and Payment Disputes

For any refund or billing concern, please follow the Client Portal cancellation request and Facebook/Support contact process before raising a chargeback or dispute.

In the case of an unresolved or unauthorized chargeback, payment reversal, fraudulent dispute, or payment abuse, BahariHost may suspend or terminate the relevant service and take any necessary collection or recovery action. Legitimate billing disputes are encouraged to be raised with us together with documentation.

13. Data Backup and Service Termination

Before a refund is approved, a cancellation is completed, or a service is terminated, the customer is responsible for taking backups of their website, database, email, files, license keys, and all other data.

Data may be permanently deleted after the service is stopped. BahariHost does not guarantee data retention, restoration, or backup recovery in any refund or cancellation case unless a separate backup service or agreement is in place.

14. Policy Interpretation and Right to Change

The interpretation of this policy, refund eligibility, adjustments, account credit, service migration, and approval of exceptions are determined by the BahariHost Administrative and Billing Team, subject to applicable law. We may update this policy at any time; once a new version is published it will apply to new orders and renewals.

15. Contact

Billing and refund requests:

Getting your request processed faster

To help us process your refund request quickly, please include:

• Your Client Portal cancellation reference
• The service ID or invoice number
• The payment transaction ID
• A short description of the problem