01 Policy Overview
At BahariHost, we strive to deliver top-tier infrastructure performance across our BDIX and international networks. We understand that business requirements change, and we offer a transparent, standardized refund policy across all compute and hosting verticals.
Please carefully review this document prior to purchasing any product. By initiating an order, you agree to the conditions, timelines, and evaluation criteria described below.
02 Eligible Services & Money-Back Windows
Refund eligibility applies exclusively to the first-time purchase of eligible hosting tiers, calculated from the moment the service invoice is paid:
| SERVICE CATEGORY | REFUND WINDOW | CALCULATION BASIS |
|---|---|---|
| Shared cPanel Hosting (Monthly) | 30 Days | Prorated refund for unused active days. |
| Reseller Web Hosting | 72 Hours | Full refund less gateway handling fees. |
| KVM VPS & RDP Compute | 3 Days (72 Hours) | Full refund if technical fault is unresolvable. |
Note on Renewals: Money-back guarantees apply strictly to the initial billing period of a newly deployed service. Service renewals, billing cycle extensions, and existing service upgrades are non-refundable.
03 Strictly Non-Refundable Products
Certain services involve immediate, unrecoverable capital expenses, third-party registry fees, or dedicated physical hardware allocation. The following items are strictly non-refundable under any circumstance:
- Domain Names: Domain registrations, renewals, and incoming registrar transfers. Registry transactions are executed in real time and cannot be reversed.
- Dedicated Bare-Metal Servers: Hardware rack reservation, switch port allocation, and custom provisioning costs make dedicated servers exempt from refunds.
- Colocation & Datacenter Space: Rack space leases, power allocations, and physical hands-on provisioning.
- Annual / Promotional Discounted Bundles: Services purchased with extreme multi-year or promotional discount codes.
- Software Licenses: cPanel, LiteSpeed, CloudLinux, WHMCS addons, and SSL certificates once issued.
- IP Subnets & BGP Transit: Custom IPv4 allocations and RIR registration fees.
04 Upstream Outages & Hardware Faults
In the rare event of severe upstream carrier interruptions, fiber severance, or node-level hardware faults:
- Migration First Policy: BahariHost engineering will first initiate emergency priority migration of your virtual machine or hosting environment to an alternative healthy hypervisor node within our cluster.
- Service Credits: If migration cannot restore normal operational SLA, account service credits will be issued to your billing balance to offset downtime.
05 Cancellation & Refund Procedure
To prevent unauthorized cancellations or accidental account terminations by third parties, all refund requests must follow our verified 3-step verification protocol:
- Step 1 (Portal Cancellation): Log in to client.baharihost.com, navigate to Services > My Services, select the product, and click Request Cancellation. Select "Immediate" or "End of Billing Period".
- Step 2 (Support Ticket): Open a formal billing ticket under the Billing & Refunds department stating the verifiable reason for your cancellation request.
- Step 3 (Administrative Review): Our billing and engineering team conducts technical forensics within 24 to 48 hours to verify eligibility against our policy terms.
06 Processing Timelines & Payment Methods
Approved refunds are processed back to the original source payment method (bKash, Nagad, Rocket, or Bangladeshi Bank Account) within 5 to 7 business days following administrative clearance.
Customers may also elect to receive Instant Billing Credit on their BahariHost account, which carries zero gateway deduction and is immediately usable for other products or domain renewals.
07 Fraud, Chargebacks & Policy Abuse
Customers who initiate unauthorized payment chargebacks, fraudulent payment claims, or abusive banking disputes without first opening a billing ticket will face immediate, permanent account termination across all BahariHost and affiliated partner services. Any outstanding data will be purged immediately.
Questions about these policies?
Our legal and technical compliance team is ready to help clarify any clause or custom enterprise compliance query.