01 Acceptance & Scope
These Terms of Service ("Agreement") constitute a legally binding agreement between you ("Customer", "User", or "You") and BahariHost ("BahariHost", "We", "Us", or "Our"), an enterprise hosting provider operating on the DataCoreLink telco infrastructure in Dhaka, Bangladesh.
By registering an account on client.baharihost.com, ordering any product, activating a service, or paying an invoice, you explicitly certify that you have read, understood, and agreed to be bound by all clauses in this Agreement, as well as our complementary Privacy Policy, Refund Policy, and Acceptable Use Policy.
02 User Accounts & Identity Verification
To access hosting, domains, or infrastructure services, you must create a client account. You agree to provide accurate, truthful, and complete information, including your legal name, physical address, verifiable email, and contact telephone number.
- Identity Veracity: Accounts registered with anonymous or fraudulent identities, fictitious names, disposable temp-emails, or forged information are subject to immediate suspension without prior notice.
- Credential Security: You are solely responsible for securing your client portal password, SSH keys, API tokens, and two-factor authentication (2FA). BahariHost is not liable for unauthorized access stemming from client-side credential compromise.
- Account Ownership: The legal owner of any service is designated as the primary email address registered in our billing portal. In disputes, official identity documentation (NID/Passport or Trade License) is required.
03 Service Provisioning & Uptime SLA
BahariHost provides shared cPanel hosting, reseller hosting, KVM VPS (BDIX & International), dedicated bare-metal servers, and domain registration.
- Target Availability: We target a 99.9% network availability SLA across our primary BDIX and international upstream links.
- Exclusions: Uptime guarantees exclude planned scheduled maintenance windows (notified at least 24 hours in advance), DDoS attacks exceeding mitigation thresholds, third-party upstream carrier fiber cuts, and client-side operating system or script failures.
- Unmanaged Boundary: Unless an explicit Managed Service SLA is purchased, all KVM VPS, Cloud, and Dedicated Servers are provided on an unmanaged basis. The client retains full responsibility for OS configuration, software updates, firewalls, and data.
04 Invoicing, Renewals & Currencies
All services are invoiced in advance based on the selected billing cycle (Monthly, Quarterly, Semi-Annually, Annually, Biennially, Triennially). Default currency is Bangladeshi Taka (BDT), with international payments supported in USD.
Invoicing Notice: Invoices are generated automatically 10 to 14 days prior to service renewal. Failure to settle invoices by the due date will initiate automated service suspension.
- Payment Methods: We accept verified local gateways (bKash, Nagad, Rocket, Bank Transfer) and international options where applicable.
- Price Adjustments: BahariHost reserves the right to adjust recurring pricing with at least 30 days written notice to the client, reflecting registry wholesale increases or currency fluctuations.
05 Automated Suspension & Termination Lifecycle
To preserve datacenter storage and compute capacity, BahariHost adheres to an automated suspension and deletion lifecycle:
| STAGE | TIMELINE | SYSTEM ACTION |
|---|---|---|
| Due Date | Day 0 | Invoice due. Automated reminder dispatched. |
| Grace Period | Day 1 – 2 | Service remains active. Late reminders sent. |
| Automated Suspension | Day 2 (Overdue) | Service suspended. Public access and DNS offline. |
| Permanent Deletion | Day 14 (Overdue) | Container/VM destroyed. Storage purged permanently. Backups removed. |
Once terminated on Day 14, virtual disk images, database tables, and mailboxes are securely purged and cannot be recovered.
06 Acceptable Use Policy Summary
You agree not to utilize BahariHost infrastructure for any unlawful, disruptive, or harmful purpose. Absolute zero tolerance is enforced for:
- Phishing sites, financial deception, fraudulent banking lures, and impersonation.
- Unsolicited bulk email, marketing spam, or open mail relays.
- DDoS attacks, SYN flooding, automated port scanning, or vulnerability probing.
- Cryptocurrency mining (CPU/GPU) on shared or virtualized hosting tiers.
- Hosting or distributing malware, trojans, webshells, or botnet command nodes.
Violations result in immediate service termination without refund. Review the complete Acceptable Use Policy.
07 Backups & Data Integrity
While BahariHost maintains routine system snapshots and redundancy infrastructure for disaster recovery purposes, these snapshots do not constitute a guaranteed data recovery contract for customer negligence or user-inflicted data loss.
Customer Responsibility: Customers are strictly required to maintain independent offsite backups of all website files, databases, and emails. BahariHost accepts zero liability for data loss resulting from hardware faults, compromised accounts, or user errors.
08 Limitation of Liability & Indemnification
Under no circumstances shall BahariHost, its parent company DataCoreLink, directors, employees, or upstream partners be liable for any indirect, incidental, punitive, or consequential damages, including loss of profits, data, goodwill, or business disruption arising from service downtime or technical failures.
Our maximum aggregate liability for any verifiable claim under this Agreement shall not exceed the total amount paid by the Customer for the specific affected service during the one (1) month immediately preceding the event.
09 Governing Law & Jurisdiction
This Agreement shall be governed by, interpreted, and enforced in accordance with the laws of the People's Republic of Bangladesh. Any dispute, controversy, or claim arising out of or relating to this Agreement that cannot be resolved amicably shall be submitted to the exclusive jurisdiction of the competent courts in Dhaka, Bangladesh.
Questions about these policies?
Our legal and technical compliance team is ready to help clarify any clause or custom enterprise compliance query.